Last update: [25/02/2025]
Welcome to the website of Pasticceria Massimo Casablanca! Accessing and using our e-commerce site implies acceptance of the following Terms and Conditions. We invite you to read them carefully before placing an order.
- Subject of the Service
Our website offers the online sale of artisanal pastry products with shipping available throughout Italy. The products are made according to Sicilian tradition and are available in various seasonal variants.
- Purchase Methods
Orders can be placed exclusively through our online shop. To make a purchase, you must:
- Select the desired products and add them to the cart;
- Proceed to checkout by entering the required details;
- Make the payment using one of the available methods;
- Receive an email confirmation with your order details.
- Prices and Payments
All prices indicated on the site are expressed in Euros and include VAT. Accepted payment methods include:
- Credit/debit cards (Visa, MasterCard, American Express);
- PayPal;
- Bank transfer;
- Other methods as may be indicated during checkout.
Payment must be made in full at the time of order.
- Shipping and Deliveries
Shipments are made within 2/3 days from order confirmation. Delivery times vary based on the destination and may be influenced by external factors such as holidays or adverse weather conditions. Shipping costs are calculated during checkout.
4.1 Destinations
We ship throughout Italy. For international shipping requests, please contact us before placing an order.
4.2 Order Tracking
After shipping, the customer will receive an email with a tracking number to monitor the delivery status.
- Returns and Refunds
As these are food products, we do not accept returns for food safety reasons. However, if a product arrives damaged or incorrect, the customer must contact us within 24 hours of receipt, providing photos and details of the issue.
If the complaint is accepted, we will offer a replacement or a partial/total refund, at our discretion.
- Liability
We are not responsible for delays or non-delivery due to force majeure, including strikes, natural disasters, wrong address, or transportation restrictions.
- Amendments to the Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect on the date they are published on the website.
- Contact
For any questions or clarifications, please contact us using the following details:
📩 Email: info@pasticceriamassimocasablanca.it
📞 Phone: 0942 550062
📍 Address: Via Consolare Valeria 84/A – Giardini Naxos (ME)